Do's:

• Check all the connections of the media (power and data connections).
• If this fails, try connecting the same media on another working machine.
• If the above measure also fails, confirm whether the controller card is OK.
• If every above given effort fails, immediately stop working on the media and contact us.

Don'ts:

• Don't run any repair utility because these utilities can further aggravate the problem. These utilities are made to rectify any anomalies in the file system and get you working -- not to recover your data.
• Don't let anybody, not even your support engineer, experiment with the media.
• Don't work on the media.

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